Decidedly Human: Looking at RPA Through an ROI Lens
by Ross Engelhardt and Joseph Rahaim
Robotics Process Automation (RPA) is bridging technology and business like never before. Organizations across all industries are racing towards this opportunity to build virtual teams to complement their human workforce and improve their operational effectiveness as a part of a continued digital transformation effort.
In exploring RPA, leaders must utilize an ROI-based approach to ensure that both the design and implementation are guided by business objectives, not technical excitement, marketing opportunities, competitive reactions or vendor promises. An ROI approach to RPA transformational programs will ensure investments pay for themselves with immediate and continuous savings as well as fundamentally shift the way organizations define transformational success.