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You Stole My What?! Cyber Scarism

by Ian Donner

In the past year, “cyber threats” went from being an abstract news headline to a tangible, personal issue for me. Within three months, I received two separate letters, one from a large health insurer and the other from the US Office of Personnel Management indicating that my protected health information had been stolen. In this instance, protected health information included my last ten years of employment, social security information, housing details, phone numbers and email addresses of friends, etc., and my fingerprints. Yes, my digital fingerprints!

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Alternative Approaches to Long-term Behaviour Change in the NHS

By: Niamh Lennox-Chhugani

There are two events this week I have attended and whilst the audience for each was very different, it seems to me that they were saying essentially the same thing but each in a very different way. Huge power could be unleashed if the two fora and audiences could come together.

The first was an event on the Knee High Project (#kneehighproject), a programme led by the Design Council and funded by Guys and St Thomas Charity, which incubated social enterprise projects in south east London aimed at promoting the long-term health and wellbeing of children and families. Innovation and co-design sit at the heart of both the Knee High Project and the individual projects. The passion, fun and genuine community engagement at the celebration event on Monday was something to behold.

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New Learning and Training Challenges for the Insurance Market

By Gilorma Long

All insurance environments, whether it be property and casualty (P&C) carriers, reinsurers,  brokers or claims processors are experiencing rapid economic changes, increasing tribulations and complex global dynamics. At the same time, corporate learning and development teams are facing their own challenges addressing internal and external industry influences. These challenges include:

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Data Privacy: Trust the Badge

by Madi Solomon

In 2010, I was an invited delegate to a private conference in Singapore for Global Leaders of Information to discuss the theme of Meta: The Rise and Governance of Information about Information.  It was a gathering of around 20 international professionals from legal, technology, business, public policy, and metadata specialists like myself, who were to explore the themes of privacy in the ever increasing data-driven world and how it might be used, or misused, in the future.  

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Digital Content Strategies: How Do You Optimize Your Business for Growth?

If you are reading this blog, you’re probably searching for wisdom and guidance for managing your company’s digital content. You may need to strengthen your business to face strategic challenges or surmount operational hurdles. Whatever your specific challenges, you are likely tasked with surmounting them immediately, even as your business is adjusting to even understand them. Today is an age of constantly changing technology, consumer demands and risk. The ability to evolve decisively and rapidly (that’s right, rapid evolution) is a priority for organizations of all sizes and stripes.

But what does it actually mean to evolve or transform your creative operations, marketing operations, information management, records management or other digital content operations? What does it entail, how does one know what to do - and when, and how should one begin to go about it?  If you are reading this blog, you are probably already asking those questions. 

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The Blockchain Phenomenon – Can It Trigger Consensus and Collaboration in the Financial Industry?

On March 29th, the Depository Trust and Clearing Corporation (DTCC) hosted the 2016 Blockchain Symposium, an event attended by over 400 policy makers and thought leaders from global financial services institutions and Fintech firms. The event provided a perfect stage for all the participants to understand the full potential of blockchain technology, all the latest hype surrounding this game-changing innovation, the potential business application use cases, as well as the pros/cons of this rapidly emerging phenomenon.

The featured speakers included Mike Bodson, President & CEO of DTCC, and Blythe Master, CEO of Digital Assets Holding, which is an owner of the Hyperledger platform.

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MACRA 101 - Condensed guide to MACRA, MIPS, and APMs.


Why do I need to know about MACRA?

Medicare is undertaking a significant update to how it pays for physician services. As is typically the case with Medicare, privately managed Medicare will likely follow suit. It is important to understand the details around the MACRA as it will impact many of our health plan clients.

What is the MACRA?

On April 14, 2015, a bipartisan majority in Congress passed the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA). The MACRA will make comprehensive changes to how Medicare pays for physician services. In particular, the MACRA brings about three major changes:

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Your Organization’s Two Most Important Assets

What are your organization’s most important assets? What is your company’s primary means for creating value? What defines the true valuation of your enterprise? If you were to look at your business’s financial statements, you might assume it’s the value of your plant, property, and equipment. After all, what would happen to your company if, all of a sudden, your physical assets were totally destroyed—vanished and gone forever? How would your organization survive? Would you suddenly be forced out of business? While these might seem like hypothetical questions, they were very real circumstances for one company that was dramatically confronted by the unthinkable on September 11, 2001.

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A Formidable Business Case for Metadata

Metadata development is a crucial strategic imperative in the endeavor to effectively manage and exploit a company’s knowledge. The successful implementation of any content-related strategy—data, digital assets, or text—requires the implementation of a holistic metadata schema that is supported by technology, people, and process. Building an asset or content management system, or directing content management and marketing operations without a metadata plan is like trying to focus deeply with an undisciplined mind. Metadata increases the return on investment of a content system, and the content itself, by unlocking the potential to organize, discover, share, and monetize assets.

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Blockchain: Understanding Disruption and the Opportunities It Brings

There has been a big investment over the last couple of years from a number of FinTech startups and big technology firms in researching the power of blockchain technology. While hype about the innovative technology and its potential as a standalone platform is recent, the blockchain architecture has been around for quite some time as the underlying infrastructure for Bitcoin, the crypto currency.

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Is Your Organisation Ready to Respond to a Cyber Attack?

As Internet usage becomes increasingly widespread and used more frequently, information technology is evolving daily and becoming more complex. These rapid increases in usage and complexity mean cyber security is now absolutely critical for businesses. Are you and your organisation effectively prepared to handle cyber security threats from multiple angles?  Do you know how to identify these threats and address challenges, and how to apply a cyber security framework?  Our experience to date is that, for the majority of businesses, these answers are no.


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Google Search Appliance is Being Sunset - Now What?

If your organization owns and relies upon the Google Search Appliance (GSA) for its enterprise or external facing search, then you have probably heard by now that Google is planning to sunset it. Fortune magazine announced earlier this month that the simple set-up-and-search system, based on one of the most ubiquitous and trusted names in search, is moving to a cloud-based search solution. Google will no longer support or sell licenses for the on-premise solution.


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Making Measurement Count

By Niamh Lennox-Chhugani, Denni O’Donnell and Jess Britton

“I have not failed. I've just found 10,000 ways that won't work.” -  Thomas Edison

There can be few sectors where success and failure is more important to understand and measure than healthcare. When things go wrong, lives and wellbeing are the cost. Health systems the world over recognise this and attempts to understand performance have led to highly complex measurement frameworks in almost all systems. Health systems are refocusing from treating illness to delivering better health and wellbeing for whole populations, but measurement frameworks have yet to catch up.

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High Alert: The Growing Risk of Cyber Attacks

by Shaun Proudfoot

No industry sectors are immune from a cyber attack. The digital interconnectivity of businesses, operations, suppliers and customers means that any organisation is vulnerable to potentially catastrophic cyber breach, electronic data theft or sabotage. This inter-reliance between organisations and the growing prevalence of cloud computing, social media, mobile computing, IoT, big data and state-sponsored espionage, has catapulted cyber risk into one of the top concerns of business leaders today. Financial institutions, especially, are prime targets for cyber criminals, which puts the industry high on the risk list for network security and data privacy exposures.

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Venn and the Art of Metadata

by Mindy Carner

The relationship between metadata, controlled vocabularies and taxonomies as used in Information Management (IM) can be confusing. Each is inextricably tied to the others in an IM system’s functional requirements. This almost oneness can make their intersections seem more like redundancies than interdependencies, and can cause confusion when a company is trying to create coherent, usable business requirements. Having a clear understanding of the differences and connections between these concepts will enable teams to create a path to understanding the best ways to classify, describe, store and retrieve their content. In this post, we will define each and explain the roles that they play in the navigational and search experience of information and knowledge management systems. Along the way we will illustrate how each of these important elements – metadata, controlled vocabulary and taxonomy – play a vital role in the successful implementation of the others.

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Dismissing the Notion of Insubordination

by Rod Collins

In a recent article in Acoustic Guitar, Adam Perlmutter chronicles the unusual career path of Dick Boak, one of Martin Guitar’s most creative luthiers. Today Boak is the historian-in-residence of the 183-year old company and one of the most respected craftsman in his profession, but his entrée and advancement in the revered company is an intriguing and unconventional tale.

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Organizations Are Not Machines

by Rod Collins

Despite its long history of success and its continued use by most established businesses, hierarchical management is an unsustainable organizational strategy in world transformed by the digital revolution. The problem with hierarchical management is that it assumes that organizations are essentially machines, which explains why the typical organization chart resembles a mechanical schematic. But as everyone knows—except, perhaps, those who pull the levers of power—people are not cogs in a Borg-like structure, and thanks to the recent digital revolution, resistance is no longer futile.

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